Appointments - BREAKING NEWS
Change to Appointment Release System December 2018
In October, 129 appointments were wasted as patients Did Not Attend (DNA) and did not cancel. In November it was 117. As some of these were doubles this is over 45 hours of clinical time!
Audit shows the further ahead the booking is made, the more likely it is that the patient will not attend. Text reminders help a little, however many patients do not have mobiles or do not switch them on.
We would like to improve access to appointments by reducing this unacceptable level of waste. Therefore we will now be making more appointments available at shorter notice on a rolling release basis but will not be booking further than 3-4 weeks ahead. We apologise for any inconvenience during the transition period.
APPOINTMENTS GENERAL INFORMATION
Our doctors prefer to see their own patients to give good continuity of care but you may consult any of them. Appointments can be made by calling in at the Medical Centre, by telephoning 01628 810242 or booking online.
A routine appointment is 10 minutes. If you think your problem is going to take longer, please ask for a 20 minute appointment. Please make it clear whether an appointment is required for more than one member of your family. This will assist in preparing patient records for the consultations and allocating the appropriate amount of time.
You can also book telephone consultations with the doctors or nurses
SEVEN DAY ACCESS TO GP SERVICES
A weekend and evening GP and nurse service is also available at the General Practice Hub based at St Mark's Hospital. This is for pre-booked appointments only which can be booked via our receptionists. The GPs and nurses are not from our practice but are able to access your notes with your consent. Online booking is not currently available for this service.
Click the link for more information about this service in our CCG area
Extended Access Evening and Weekends
An evening and weekend phlebotomy service (blood tests) is also available at the hub - by appointment only
Patients may call directly to book these BUT only if a Dr has already ordered the test on the electronic system known as ICE.
Patients cannot get blood tests that have not been authorised
You will need your NHS number
Telephone Triage Consultations (Duty Dr system
For patients requiring urgent same day assistance we operate a Duty Doctor telephone triage system.
This enables the Doctors to manage and prioritise patients themselves according to clinical need and urgency.
The receptionists will ask for information on the symptoms to make sure the Doctor knows the nature and urgency of the problem and will take a contact number
Patients are placed on the triage list and the Doctor will ring the patient back during their Duty session. We have a Duty Doctor every morning and every afternoon.
In many cases the matter can be resolved during the call with advice but if a face to face consultation is needed – the doctor will arrange a time directly with the patient.
This may be to come down and see the Duty Doctor or to see one of the other doctors at a suitable time.
The advantage of this system is that the Doctor can provide advice and assistance to far more people than could be seen in a normal clinic session.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
117 patients did not attend their appointments in November
You can cancel by phone, by texting back cancel to a text reminder or cancel online even if you did not book the appointment that way.
Running to Time
We do our best to run to time. If you want to discuss several problems with your doctor, please book a double appointment so that you don't keep other patients waiting.
If a doctor or nurse needs to examine you and you would like to be chaperoned, please mention this before the examination.
Do you need to see a doctor?
Please consider whether your problem or condition could be handled effectively by one of the other healthcare professionals in the practice, for example the practice nurses.