Hints and Tips for Online Access
If you are having trouble logging in or getting a password reset when requested - it may be because you have changed your mobile phone number and/or email address but not informed the practice. These details have to match the ones held by the practice and also be positively verified. If this appears to be the problem, please contact the reception team.
If you cannot see a particular item to reorder on your online prescriptions list, this may be because it is still on what the surgery refers to as "Acute" rather than "Repeat".
Medication that is new to you and/or where the dose may be adjusted in the first few months depending on how you are responding to it, e.g. blood pressure tablets, will be marked as Acute until your condition stabilises at which point it may be converted by the Dr to Repeat and will be available to re-order online.